Refund Policy

Plans and credit packs are one-time purchases that add credits to your account. Nothing renews automatically, so you are never charged again unless you choose to buy again.

You can get a full refund of a purchase if both of these are true:

• you ask within 2 days (48 hours) of the purchase; and
• none of the credits from that purchase have been used.

After 2 days, or once any credit from that purchase has been used, the purchase is final and cannot be refunded. When a refund is made, the credits that purchase added are removed from your account.

Regardless of the 2-day window, we always refund:

• duplicate charges for the same purchase;
• payments where you were charged but did not receive your credits.

If a generation fails, for example because of a provider error, a timeout or a moderation block, the credits for that generation are returned to your account automatically. You do not need to ask. These are returned as credits, not as money.

Email [email protected] or use our contact page, and include:

• the email address of your Mouseart account;
• the payment ID from your receipt.

Approved refunds go back to the original payment method and are processed within 5–7 business days of approval. Your bank or card issuer may take a little longer to show the money in your account.

If something is wrong with a payment, please contact us first. We can usually fix it faster than a bank dispute. Chargebacks that we find to be fraudulent may lead to the account being suspended.

This policy does not affect any rights you have as a consumer under applicable law.

Questions about a payment or refund? Email [email protected] or [email protected].